Copiloto listens to a call while it happens, transcribes both sides and suggests the agent's next step using the company's own knowledge. The same engine powers phone practice, where agents rehearse calls with a synthetic customer before taking real ones.
How it works
Audio arrives over Agora, Deepgram transcribes it, and a decision layer on Bedrock and OpenAI picks what to show, grounded in a Qdrant knowledge base. ElevenLabs gives the practice customer a voice. It runs on AWS ECS with PostgreSQL.